Terms of Service

1. Eligibility

You must be at least 18 years old to use Sawa. By signing up, you confirm you meet this requirement and have the legal capacity to enter into this agreement.

2. Your account

Provide accurate information, including an email address where you can receive mail, and keep your credentials secure. Joining an Explore plan needs a confirmed email address. Being matched will need one too; we will tell you in the app before that applies to your account. Signing in with Apple or Google counts as confirmed. You are responsible for activity under your account. One person, one account: creating multiple accounts per user is not permitted.

3. Acceptable use

Sawa has zero tolerance for objectionable content and abusive users. Do not:

• Share sexually explicit, hateful, violent, graphic or illegal content.
• Harass, threaten, bully, stalk or discriminate against another person.
• Impersonate anyone or misrepresent your identity.
• Use Sawa for spam, commercial solicitation or unsolicited promotion.
• Attempt to reverse-engineer, scrape or interfere with the app's operation.
• Meet another person in a way that creates a reasonable risk of harm.

You can report users or messages and block people in the app. We review reports of objectionable content and abusive behaviour and act within 24 hours, removing offending content and ejecting the user responsible. Depending on severity, violations may also result in a warning, temporary suspension or permanent account termination without refund, and may be reported to the relevant authorities.

4. Introductions, meetups and connections

Sawa is a friendship app that proposes small groups of 3–5 people, a place and a time using availability and matching preferences. A proposal is not a booking or a guarantee that everyone will attend. Follow the response deadline and participation status shown in your invitation. Matching and feature availability can vary. In Explore you can also join a plan that Sawa has set up; it goes ahead once enough people have promised to come, and the plan shows how many.

After a meetup, private selections and the consent described in the app can create mutual connections. Where available, a group chat requires the eligible participants to select one another and agree to that result. Individual selections are not a public vote. After a meetup, participants can also tell Sawa privately whether the others came; repeated absences without notice can lead to a warning or a pause in your matching.

Meeting another person is your choice and you are responsible for your safety. Sawa does not conduct background checks on users and is not liable for interactions between users, whether online or offline. Meet in public, tell someone your plans and trust your instincts.

5. Explore plans and venues

Explore shows plans that Sawa sets up, with a place and a time, which you can join. A link in a plan can open the place in an external maps service, which has its own terms.

What you order or pay for at a venue is between you and the venue. Sawa is not responsible for a venue's prices, quality, opening hours or service. Unless a plan says otherwise, a proposed place does not imply a reservation or a venue partnership. If a place keeps a table for your group, the plan says so; if you cannot come, please tell your group in the app.

6. Content you share

You retain ownership of the messages, photos and voice messages you share. You grant Sawa a limited, worldwide, non-exclusive licence to store, transmit and display that content solely to provide the service. We do not sell your content to third parties.

Your content must comply with applicable law and respect other people's rights. You remain responsible for what you choose to share.

7. Service availability

Sawa is provided "as is" and "as available". We may modify, suspend or discontinue features at any time, with or without notice. We do not guarantee a group for every user, a meetup every week, an error-free or uninterrupted app, or any specific uptime.

8. Limitation of liability

To the maximum extent permitted by Swiss law, Sawa's total aggregate liability to you for any claim arising from or related to these Terms or the app is limited to CHF 100. Sawa is not liable for indirect, incidental, consequential, special or punitive damages, including damages arising from offline meetups, venues and other third parties, loss of data or loss of profits.

9. Termination and deletion

You may delete your account in the current app under You → Settings → Delete account, or request deletion by contacting hello@joinsawa.ch. Your authored chat content is removed with deleted-message placeholders retained; other people’s messages remain. Reported content and case records stay private to Sawa Team while the report is open and for 90 days after it is closed. See Delete account for details. We may suspend or terminate your account for breaching these Terms or behaviour we reasonably believe is harmful to others or Sawa.

Upon termination, your right to use Sawa ceases. Sections 5, 6, 8, 10 and 11 survive termination. Data handling is explained in our Privacy Policy.

10. Governing law and jurisdiction

These Terms are governed by Swiss law, excluding its conflict-of-laws rules. Disputes arising from or related to these Terms are resolved in the competent courts of Zurich, Switzerland, unless Swiss consumer-protection law grants you a more favourable forum.

11. Changes to these Terms

We may update these Terms. Significant changes will be notified in-app at least 14 days before they take effect. Continued use after the effective date constitutes acceptance of the updated Terms.

12. Contact

Questions about these Terms? Email hello@joinsawa.ch or visit Say hello.